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Contact Us
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Lost Passwords
For lost passwords, hacked accounts, or password changes please use the new Account Manager to reset your passwords.
Credit Card Billing Problems
The most frequent billing problem is that people do not realize that when WorldPay approves
a CC payment we may still refuse to do the Post-Authorization. We do not Post-Authorize
because of incorrect cardholder details and 3 digit security code. We get the approval but our
server doesn't Post-Authorization, no money changes hands, and the account is not added.
In this case, the transaction ages and is automatically cancelled 5 days later by WorldPay.
Please check with your bank first to confirm the payment has been withdrawn before complaining that you
paid but didn't get your account. If there was an error and you did pay and didn't get your account
click Billing Problem below and we'll be happy to correct the problem ASAP! Thanks!
While you can call us at one of our various offices it is much cheaper and more efficient
to use this contact us form by selecting the appropriate catagory.
Frequently trying to relay account details over the phone or by bouncing 5 emails back and
forth is not efficient, so for best service you should select the appropriate catagory and
fill out the requested infomation.
If your account has been SUSPENDED for sharing or any other reason please select Passwords
below, request new passwords, include an explanation for your offense and we will review your
case and if appropriate restore your account with new passwords. Once you get the new passwords
do not reveal them to anyone or use the same passwords on any other web site where the admin. of
that site might try them on Alamak and get into your account again.
Please understand that DEOP and SUSPEND are different. If you can login to your
account but not use /kick /ban /summon then the account is DEOPPED. To remedy this use
the /com [message] command to contact the server committee and give an explanation an request to be restored. Alamak office has no control over deops. If you are suspended you will not be able to login and you
will get a message with the suspension reason and you will need to contact one of the office staff or submit
a contact here. The main office will not override suspensions by other offices as we are generally not aware
of specific abuse issues in each server.
Thanks!
Please choose the category of your contact request:
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Office Contacts
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USA & Canada Main Payment Office
| Payment Info | Payable to Alanet by US Dollar or Canadian Check, Money Order, or Currency |
| Location | BC, Canada |
| Contact Name | Roger |
| Contact Nick | Alanet |
| Email | rogerd@uniserve.com |
| Office Hours | Contact for Appiontment |
| Phone Number | 1 - 604 - 824 - 8990 |
| URL | USA Signup - - Canada Signup |
| Address | Alanet
Stn Vedder Crossing
Box #1124
Chiliwack B.C.
V2R 3N7
Canada |
Singapore Development Office
| Payment Info | Payable to Alamak Internet SIN Dollar Checks Only or any equivalent Currency |
| Location | Jurong East, Singapore |
| Office Hours | 10am - 6pm SGT |
| Phone Number | (65) 6 720 1804 |
| URL | Signup |
| Directions | Map to find the Singapore Office |
| Address | 2 International Business Park
#01-26, The Strategy
Singapore S(609930) |
Malaysia Collection Office
| Payment Info | Malaysian RM |
| Location | Kuala Lumpur, Malaysia |
| Contact Nick | GiantRobot |
| Email | gr@tm.net.my |
| Office Hours | Contact for Appiontment |
| Phone Number | 013 - 3010222 |
| URL | Signup |
| Address | Arrange for meeting |
Middle East Collection Office
| Payment Info | Payable to Mohamed G AlSowaidi by Check, Money Order, or Currency |
| Location | United Arab Emirates |
| Nick | Oky_Doky |
| Email | uae@alamak.com |
| Office Hours | Contact for Appointment |
| Phone Number | 0097 - 150 - 642 - 9094 |
| URL | Signup |
| Address | P.O. Box 70008
Abu Dhabi, U.A.E |
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